At UltraSteak/Aspen Creek Grill, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when enrolling in our loyalty rewards program.
Information We Collect:
When you enroll in our loyalty rewards program, we collect the following information:
- Name: We collect your full name to personalize your loyalty account and communicate with you effectively.
- Email Address: Your email address is used to send you important updates about our loyalty program, promotions, and special offers.
- Phone Number: We require your phone number to communicate with you regarding your loyalty account, such as notifying you of rewards earned or sending you exclusive offers via text message.
- Date of Birth: Providing your date of birth is optional but allows us to offer you special birthday rewards and tailor our promotions to better suit your preferences.
How We Use Your Information:
We use the information collected during enrollment in our loyalty rewards program for the following purposes:
- Loyalty Program Management: Your name, email address, phone number, and date of birth are used to administer your loyalty account, track your rewards, and provide you with personalized offers and promotions.
- Communications: We may use your email address and phone number to send you transactional and promotional emails or text messages about our restaurant, including updates on your loyalty account, special events, and exclusive offers.
- Improving Customer Experience: We analyze aggregated data to understand our customers’ preferences and behaviors, helping us enhance our services, menus, and overall dining experience.
- Legal Compliance: We may use your information as necessary to comply with applicable laws, regulations, or legal processes, such as responding to legal requests or protecting our rights and property.
Enrolling to Receive Text Messages:
To receive text messages, you must double opt-in:
- Opt-In: After providing your phone number during enrollment, you’ll receive a confirmation text. Reply “YES” to confirm.
- Opt-Out: You can opt-out of text messages at any time by replying “STOP” to any message received. Message and data rates may apply.
Communication Preferences and Marketing:
At Aspen Creek Grill, we respect your communication preferences and strive to provide a personalized experience that aligns with your interests. Here’s how we handle communication preferences and marketing:
- Opt-In/Opt-Out: When you enroll in our loyalty rewards program or provide your contact information, you have the option to opt-in or opt-out of receiving promotional communications via email and text message. You can update your preferences at any time through the options provided on all of our messaging or contacting us directly.
- Marketing Communications: We may use your email address and phone number to send you information about our restaurant, including promotions, special events, new menu items, and exclusive offers. These communications are designed to enhance your dining experience and keep you informed about relevant opportunities.
- Tailored Offers: By analyzing your dining preferences and behavior, we may tailor our marketing communications to better suit your interests. This could include personalized promotions based on your past dining history, birthday rewards, or special incentives to encourage repeat visits.
- Third-Party Marketing: We do not share your personal information with third-party marketers without your consent. Any marketing communications you receive from us will be directly related to Aspen Creek Grill and our affiliated businesses.
- Opting Out: If you no longer wish to receive marketing communications from us, you can easily opt-out by following the unsubscribe instructions included in our emails or by replying “STOP” to any text message received. Please note that even if you opt-out of marketing communications, you may still receive transactional messages related to your loyalty account or important updates about our restaurant.
- Updating Preferences: You have the right to update your communication preferences at any time. If you wish to change how you receive marketing communications or update your contact information, you can do so by logging into your loyalty account or contacting our customer service team.
Contests and Giveaways for Rewards Program Enrollment:
At Aspen Creek Grill, we occasionally conduct contests and giveaways as part of our efforts to engage with our customers and reward their loyalty. Here’s how we use contests and giveaways to enroll users into our rewards program:
- Incentive to Join: We may offer participation in contests or giveaways as an incentive for customers to join our loyalty rewards program. By enrolling in the program, participants gain access to exclusive benefits, such as earning points for every purchase, receiving special offers, and enjoying birthday rewards.
- Entry Requirements: To enter a contest or giveaway, participants may be required to provide certain information, such as their name, email address, phone number, and date of birth. This information is used to enroll them in our rewards program and facilitate communication regarding the contest or giveaway.
- Automatic Enrollment: Participants who enter a contest or giveaway and provide the necessary information are automatically enrolled in our loyalty rewards program. This allows them to start earning rewards immediately and enjoy the benefits of membership.
- Promotional Outreach: We may use the contact information provided during contest or giveaway entry to send participants promotional communications about our restaurant, including updates on their loyalty account, upcoming events, and exclusive offers. Participants have the option to opt-out of these communications at any time.
- Transparency and Consent: We are transparent about how participants’ information will be used when they enter a contest or giveaway. By providing their information and entering the promotion, participants consent to being enrolled in our rewards program and receiving promotional communications from us.
- Privacy and Security: We take the privacy and security of participants’ personal information seriously. All data collected during contest or giveaway entry is handled in accordance with our Privacy Policy, and appropriate measures are in place to safeguard this information against unauthorized access or disclosure.
Participating in contests and giveaways at Aspen Creek Grill is not only a fun way to engage with our brand but also an opportunity to become a member of our rewards program and enjoy a host of exclusive benefits. If you have any questions or concerns about how we use contests and giveaways to enroll users into our rewards program, please feel free to contact us.
Data Security:
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.
Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide you with the services you have requested, such as processing payments or managing our loyalty program.
Your Rights:
You have the right to access, update, or delete the personal information we hold about you at any time. You may also opt-out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
Changes to This Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us:
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at contact@aspencreekgrill.com.